One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us on weekends and legal holidays. Regardless of the essence of your question or issue, we’ll lend a hand immediately and will supply you with the necessary info to sort out any problem with your websites. The real reaction time usually does not exceed 15 to 20 minutes, which means that you can forget about waiting for hours and hours on end to get a problem solved or what is even worse – waiting all day only to receive an answer that more information is necessary while nothing’s solved. We will offer you assistance in a well-timed manner purely because we realize precisely how invaluable time can be in the dynamic digital age. The 60-minute reply guarantee applies to any billing or technical question that you might have associated with our Linux shared website hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a support ticket from your web hosting Control Panel or write an email associated with your semi-dedicated server, you will receive an answer within no more than 1 hour. You can touch base with us whenever you like in regard to billing, general or technical matters and considering the fact that we are on duty 7 days a week, you’ll invariably get help right on the spot. Depending on the specific question or issue, we’ll supply you with more info, fix the complication if it’s been caused by something within our reach or inform you what steps to take in case you need to modify a certain setting for an Internet app that we do not have access to. You can forget about waiting around for a whole day for each response. As it is, in most cases we respond to tickets and emails within 20-25 minutes max.