Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each assistance request you submit to us will be attended to within maximum 60 minutes. If your trouble ticket or email needs additional assistance from a system administrator, we will forward it and leave a comment to notify you that your case is being examined. If you make use of our Optional Admin Services package, any of the server management services included there will be carried out at a time that is suitable for you.
An Outstanding Support Service
- We will be available to you 24x7 to answer any questions that you may have with regard to our Online Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated server. In case you also need assistance with server admin tasks, order our Optional Admin Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Each dedicated server comes with our free Online Control Panel, which boasts an in–depth knowledgebase plus a collection of step–by–step video tutorials. Whenever you need help with the Online Control Panel, just click on the Videos or Help buttons in the upper right corner.